If you ever experience a problem with your website and are incapable of fixing it, ask the respective web hosting provider’s client care staff to assist you to get the site back online. A quick resolution would be the most favorable scenario, but lots of hosting companies answer within 24 hours and even more, all the more so if you are working with a hosting reseller. Even if your problem can be resolved quickly, your website may not work properly or may not be accessible at all for an extended period, so you may lose prospective clients as it’s extremely unlikely that anybody will be willing to revisit a site that is inoperational. Speaking of which, you should make sure not only that you can reach your hosting company, but also that they can answer and assist you in a well-timed manner. If an app update does not proceed as planned or if you delete something incidentally, for example, the website should be restored quickly in order to avoid protracted unreachability.

One-Hour Response Guarantee in Cloud Website Hosting

Our guaranteed maximum reaction time for any ticket that you submit or any e-mail that you send is only one hour, even in case you contact us on weekends and official holidays. Whatever the essence of your issue or inquiry may be, we will help you out immediately and will give you the needed info to sort out any problem with your sites. The actual reaction time typically doesn’t surpass fifteen to twenty minutes, so you can forget about waiting around for hours and hours to get an issue solved or even worse than that – waiting around one whole day only to obtain a reply that more info is necessary while nothing is fixed. We will assist you without any delay since we know precisely how expensive time can be in the dynamic electronic sphere. The one-hour reply guarantee applies to any billing or technical question that you might have about our cloud website hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

As we realize just how essential it is to get prompt help, we guarantee that you’ll never need to wait for more than 1 hour to receive an answer to any support ticket that you open through your semi-dedicated server Control Panel. The fact is, you’ll seldom have to wait for more than 20 to 30 minutes and this is valid for any issue irrespective of its nature – billing, general or technical. What’s more, our client and technical support team is available 24 hours a day, which means that even if you send a ticket during national holidays, you will invariably receive an instant response, which will contain the answer to an inquiry, the solution to an obstacle or the info required to resolve an issue yourself – if there’s something that you need to do on your end. If you use our services, you’ll never have to spend a whole day hanging around awaiting a reply like you would with a lot of other web hosting providers.